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No one wants to remember a new password. But the password change and other updates are part of our expanded security measures. Updating your account now will give you easier and faster access when you need it most.
Logging in to your account will now require a separate login code, which is how we help verify it’s really you accessing your account.
You can request your login code via one of the following options:
After you update your account, you’ll also have the option to choose Google Authenticator for your login code. See the FAQs for additional login code options.
Read our Quick Guide.
Check out the video below.
You can also get more details in the FAQs below.
In addition to encryption technology and digital certificates, American Century Investments® protects your online account access with a multi-step process called multifactor authentication. If you have any questions about other ways we help secure your information, visit our Security Center.
Multifactor authentication provides an extra layer of security to your account. It prevents someone else from logging in to your account—even if they have your password—by requiring extra identity verification using a numeric login code sent to your phone.
The code provides extra security when you log in to your account. It’s generated separately from americancentury.com and helps us verify your personal information. This process better protects your account by requiring something you know (your username, password and challenge questions) as well as something you have (a code on your phone) when you log in.
There are three ways that you can receive the code on your phone:
Note: Google Authenticator is only an option after you update your account security for the first time. To add it, edit your preferences under the My Profile tab of your account by selecting the Multifactor Authentication Setup link under the Security section.
You must set up at least one method, but you can set up all three if you'd like. To reset your password or unlock your account without contacting customer service, you must set up either the text or voice call method.
Be sure to keep the phone number used for your multifactor authentication method(s) up-to-date to ensure that you never lose access.
It’s a mobile application (app) that you download onto a mobile device such as your phone. After setting up the app, you can generate secure verification codes. And you can use it to add multifactor authentication to other web accounts, including Gmail, Facebook, Amazon and more.
Download it to your mobile device from the Apple App Store or from Google Play .
To set up your account to use Google Authenticator, open the app and scan the QR code box on the American Century login screen.
If you haven't set up at least one method, then you will be prompted to do so the next time that you log in.
When you have set up at least one multifactor authentication method, you can edit your preferences under the My Profile tab of your account by selecting the Multifactor Authentication Setup link under the Security section. You can also setup additional methods on that page as well.
Yes, but you will be required to use your multifactor authentication method if you haven't logged into your account recently from that device.
Call 1-800-345-2021 for assistance.
You can receive the code through a voice call. Our system will call your phone number—whether it’s a landline or a mobile phone—and read the login code to you.
If you chose to receive a code via a text message, be sure that your service plan and mobile device supports text messages. Delivery speed and availability may vary by your location, cell signal and service provider.
If you chose to receive a code through a voice call, note that a voicemail message may be left on your phone if you’re unable to answer the call. However, some of the code may be cut off depending on the length of your voicemail message.
Note: If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.
This could be because the time setting in the Google Authenticator app is out of sync. To make sure you have the correct time, go to Settings inside the app and tap Time correction for codes and then tap Sync now.
Once syncing is complete, you should be able to use the verification code to sign in. The sync will only affect the internal time of the Google Authenticator app and will not change the time on your device.